Frequently Asked Questions
Our shop is located in Kansas City, but we ship anywhere!
Local order pick up is available. You will be notified when your order is ready for pickup and instructions
Yes! From events and tablescaping to baby gift bundles we will create something unique and special. Please refer to our Custom Orders page for order details.
We currently are not accepting outside items for embroidery.
Approximate production time is 3-4 weeks.
Yes, when able to accommodate we can expedite your order for an additional fee.
Yes, you have up to 24hours to change or cancel your order.
*Please note, all custom and embroidered items are final sale and cannot be returned.
Once you’ve placed your order you'll receive an order confirmation email from us followed by a shipping confirmation email including a tracking number to notify you when your item has shipped out.
Please note that for local pickup, you’ll receive an email with pickup instructions and directions as soon as your order is ready.
For monogrammed items, we estimate a 2-3 week turnaround from the date you placed your order. However, since each piece is made to order, we cannot promise this timeline.
We are pleased to offer FREE local pick-up in Kansas City! Simply select the “Local Pickup” option at checkout.
Please note: Delivery time does not include the initial 24-hour processing window. Delivery time is noted in business days, which does not include Saturdays, Sundays, or any major holidays.
Due to the highly personalized nature of our goods, all sales are final. Please make sure to closely proofread all spelling and order details before checking out.
We are happy to personalize outside items! To request embroidery or monogramming on an item not purchased from our website, please complete the process and pricing sheet [here] and we will get back to you with a quote for your custom request.
Production time for outside items is generally 4-6 weeks from the time you placed your order. If you have a closer deadline, please contact us directly and we will do our best to accommodate your request!
Last-minute invite? Not to worry - we are happy to rush orders! However, since we make each design by hand, please note that we have to charge double the listed price to accommodate a one-week turnaround and triple the listed price for a 24-hour turnaround.