Once you’ve placed your order you'll receive an order confirmation email from us followed by a  shipping confirmation email including a tracking number to notify you when your item has shipped out. 

Please note that for local pickup, you’ll receive an email with pickup instructions and directions as soon as your order is ready.

For monogrammed items, we estimate a 2-3 week turnaround from the date you placed your order. However, since each piece is made to order, we cannot promise this timeline. 

We are pleased to offer FREE local pick-up in Kansas City! Simply select the “Local Pickup” option at checkout.

Please note: Delivery time does not include the initial 24-hour processing window. Delivery time is noted in business days, which does not include Saturdays, Sundays, or any major holidays.

Due to the highly personalized nature of our goods, all sales are final. Please make sure to closely proofread all spelling and order details before checking out. 

We are happy to personalize outside items! To request embroidery or monogramming on an item not purchased from our website, please complete the process and pricing sheet [here] and we will get back to you with a quote for your custom request.

Production time for outside items is generally 4-6 weeks from the time you placed your order. If you have a closer deadline, please contact us directly and we will do our best to accommodate your request!

Last-minute invite? Not to worry - we are happy to rush orders! However, since we make each design by hand, please note that we have to charge double the listed price to accommodate a one-week turnaround and triple the listed price for a 24-hour turnaround.