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Policy + Pricing

Order Status

Once your order has been placed, you will receive an order confirmation email. Once your item has shipped, you will receive a shipping confirmation email with tracking number.

*For local pickup, you will receive an email with instructions and directions once your order is ready.

Shipping & Delivery

Please note, typical turnaround time is 3-4 weeks, design dependent.

We offer FREE local pick up in Kansas City. Choose Local Pickup at checkout.

Please note: Delivery time does not include the initial 24-hour processing window. Delivery time is business days which does not include Saturdays, Sundays or any major holidays.

Return Policy:  Please make sure and proofread all spelling and order details before checking out. Due to the nature of personalized goods, all sales on items are final.

Customer provided items:

We are happy to personalize your items for you and can send our process and pricing sheet upon request.

Production time is generally 4-6 weeks from the time of order. Please contact us to see if we can accommodate your deadline.

Rush orders:

  • One-week turnaround time is double the listed embroidery price
  • 24-hour turnaround is triple for items